Web Site Success Comes With Goals, Not Design

It's amazing there are still business owners who just don't understand the fundamentals of owning a web site. With all the buzz about technology and social media, the primary focus always appears to be on web design. True, web design is important. Especially when it comes to branding. But good web site design and layout is not rocket science given the plethora of open source solutions and software available on the Internet.

Truth be told, the success of any web site will depend on more than just design. Besides, just having a web site isn't good enough anymore. If a business is spending money on a web site, shouldn't there be some talk about a return on investment? With no cookie cutter approach to count on, we can take a look at some guidelines for establishing goals to measure that return.

• Before you even start the design and development of your web site, ask what you want to accomplish with your web site and what type of desired result you seek not only for you but also for your visitors. 

• Describe what you want to accomplish with as much clarity and detail as possible. If your goal is to provide information to the public or generate product brand awareness, don't just state that. Write down exactly how you are going to provide information or generate product awareness. You should also state exactly how and when you will evaluate your progress.

• Break your web site goal(s) into smaller, obtainable minor goals. For example, if you sell multiple products organized in multiple categories, then establish a goal for each category or each product web page. This will help identify areas of strengths and weaknesses on your way to evaluating your overall web site goal. 

• Establish goals you know you are actually capable of obtaining. If the goal is to generate new leads but you get very little site traffic, then set your sites low. Be realistic. It's better to reach your goal regardless of how small than to not reach it at all. That will allow you to better determine what works or doesn't work. 

• Set goals by time and/or importance into specified target dates. For example, if you are trying to sell products for the holiday season or communicating the latest product or service information to customers, then make sure you note your start and completion dates.

• If your goal is to obtain new web site visitors and customers, then your site should be centered around the relevant keywords that new customers would use to search for your site. 

Whether it's increasing traffic, converting customers or just simply sharing information, having clear, established goals and objectives will prevent you from performing unnecessary analysis. It will also help you better understand your web site's successes and failures and allow you fix and improve your web site. Otherwise, you will never be satisfied with the results regardless of the design.

SEO Should Still be at the Top of the List

Businesses seem to spend a lot of time, resources, money and effort on designing and developing a website and fail to spend as much time on their online marketing initiatives. Driving traffic to a website is challenging enough, let alone retaining and converting visitors into buyers or subscribers. That's why deciding on a marketing channel is an important decision as any.

Deciding on where to spend the marketing dollars is not an easy choice. There's affiliate, blogging, display, email, mobile, pay per click, social media and search engine optimization (SEO), to name a few.

The type of business, industry, business model and, of course, budget have a lot say in this decision. However, one could argue that SEO would be a good channel to start with. Let's examine a few supporting points.

1. SEO is both art and science. Meaning, it allows us (the business owner) to examine our marketing message, keywords and competition. Other channels don't off an in depth look at these areas.

2. Search Engines is the starting point to the world’s information. Yes, social media is picking up steam in knowledge sharing but search engines provide a comfortable user experience coupled with high quality search results. Surveys show that ~ 65-70% of searchers are more likely to favor natural search listings when seeking information or purchasing a product or service.

3. There are a bevy of tools that support SEO efforts. For example, after launching a website, Google's Webmaster Tools is the logical next step and perfect complement to improving your site's visibility, identifying site errors and understanding keywords. There are also a number of page ranking, keyword density and competitor related reports available at no or little cost.

4. ROI for SEO can be in the thousands of percents. No joke. SEO can help you build traffic levels in a cost-effective way versus, say, pay per click or banner advertising where keyword bids or impressions may be costly over time. Besides, very few websites are in the business of driving traffic short term so if you take the long-term approach then your return on investment will eventually start to grow.

5. There's a lot of cross over into other channels. Working on SEO allows you to venture into the world of content writing, social bookmarking, directory submissions, article writing, blogging, press releases, forum posting and more. The end result of this overlap will drive incremental traffic and build up relevancy via external linking.

6. Numbers speak for themselves. According to IAB/PWC Internet Advertising Report, search represented 45% of the overall advertising revenue in 2008.